05Adoption, Closeout & Optimization

Land the change, retire the old, and harvest what was learned.

Go-live isn't the finish line — adoption is. The program only closes once thousands of users are actually working in the new platform, the legacy EDW is safely decommissioned, and the lessons are written down for the next migration.

Change lands here

Adoption at scale

The change-management investment made since mobilization pays out now: role-based training, a champions network inside each function, office hours, and usage tracked against a target so adoption is managed, not assumed.

~4,500
Users to migrate
94%
Active on new platform · wk 6
8
Function champion pods

Retire the old

Legacy decommission

The SQL Server EDW is switched off only after a confidence window — a defined period where the new platform runs alone, adoption holds, and no reconciliation gaps appear. Decommission is a decision with criteria, not a date on a plan.

Artifact · Decommission gatecriteria
CriterionStatus
Confidence window elapsed with no reconciliation gapsMet
Adoption steady above targetMet
No dependency still reading legacyMet
Archive & retention captured for complianceMet

Baseline vs. actual

Closeout report

Artifact · Closeoutplan vs. delivered
DimensionBaselineActualResult
Scope250 reports, 8 functions250 deliveredMet
Schedule~9 months+2 weeks (Wave 3 SME slip)Within tolerance
BudgetApproved baselineOn budgetMet
Financial parityZero-defect reconciliationZero variance at go-liveMet
BenefitLegacy retired; TCO reducedDecommissioned; scope cut 38% via rationalizationRealized

What we'd tell the next team

Retrospective

Artifact · Retroroot cause · action

What worked

Rationalizing first cut 38% of scope before a line was built. Daily dual-run reconciliation meant cutover held no surprises. Naming a business owner per field turned definition fights into logged decisions.

What we'd change

SME time wasn't booked far enough ahead — the one schedule slip traced straight to it. Action: reserve SME capacity per wave at planning, not at UAT.

Golden thread · closed

The close-amount field that surfaced a 6% variance in test became the program's proof point: the reconciliation strategy did its job, the definition got fixed by the business, and go-live reconciled to the penny. The whole migration in one field.